Help and FAQ

Help/FAQ’s

The answers to your frequently asked questions about shopping at GHandle.com can be found quickly and easily below. Find information about your order, shipping, delivery, payment options and more.

1. When will my order ship?
All in-stock merchandise will ship within 3-5 business days upon receipt of order.

2. What shipping carrier does GHandle use?
All orders are delivered via USPS or FedEX. Delivery cannot be sent to a PO Box.

3. When can I expect my order?
Most orders are delivered in 3-5 business days. For faster service, please call 773-299-8529.

4. Does FedEx require a signature?
It is up to the FedEx driver to determine whether or not they feel confident leaving a package when there is no one available to sign for it. To be sure that your package is left when no one is home, we suggest placing a note to FedEx with your signature authorizing FedEx to leave your package with no signature required.

5. Is your site secure to provide my credit card information?
Yes!

6. Who has access to my information?
Only G Handle, LLC. We never sell or give your personal information to anyone.

7. What are my payment options?
We accept Visa, Master Card, American Express and Discover credit cards for internet orders.

8. Can I use my debit card?
You can use any Visa or Master Card debit card. Please note that a pre-authorization does occur once you place your order. This pre-authorization verifies and holds your order value. Funds in the exact amount of your merchandise and shipping costs will be transferred once your order ships.

9. What is my order status? Was my order shipped?
Please LOGIN for order status and tracking info. Most orders are delivered in 3-5 business days upon receipt of order.

10. Can I change my order once it has been placed?
Unfortunately, we cannot change orders once they are placed. If you wish to cancel, please contact us with your request. Changes will be allowed as long as the order has not yet shipped.

11. What if the merchandise I received is damaged, short, or incorrect?
All discrepancies for shortages, damaged goods, or incorrect merchandise must be reported within 72 hours of receipt of goods. Claims will not be accepted after this time. It is the customer’s responsibility to count and inspect all merchandise before using or washing to ensure it is the correct merchandise. Returns cannot be made after a product is washed. See Return/Exchange policy if items need to be sent back.

12. How are shipping charges assessed for my order?
USPS or FedEx Standard Ground shipments are FREE of charge with the purchase of a Sostin or G Face in the United States only. FedEx Ground will be used in some cases. International shipping rates will apply.
Shipping fees subject to change without notice. Please check often for updated announcements on shipping costs.

13. Can I order by phone, fax or mail?
Yes! To order by phone, call
773-299-8529 during normal business hours, Monday through Friday, 9:30 am- 5:30 pm Central Standard Time. Fax orders to fax:773-453-4162


Mail orders to:
GHandle, LLC
Merchandise Dept.
5932 North Northwest Highway
Chicago, IL 60631

14. How do I return an item?

Please see the Returns/ Exchange Policy.